Terms of Service

1. Definitions

• "Account" means a registered workspace on the Platform associated with an Organisation.
• "Admin" means the organisation administrator with full configuration rights.
• "Account Manager" means an authorised user managing assigned client companies.
• "Client User" means an end-user invited by a Firm to access the client portal.
• "Client Data" means all data, documents, and content uploaded or generated by Users or clients through the Platform.
• "Subscription" means the paid or trial plan selected by the Organisation.
• "Payment Gateway" means third-party payment processors such as Razorpay or Cashfree integrated with the Platform.

2. Eligibility

You must be at least eighteen (18) years of age and capable of entering into a binding contract under the Indian Contract Act, 1872. The Services are intended for business and professional use by compliance firms and their clients. You must provide accurate registration information and keep it updated.

3. Description of Services

• Organisation admin, account manager, and client dashboards.
• Document portal with upload, review, approve/reject with reason, and re-upload workflows.
• Automated email notifications and signed email templates.
• Client onboarding, assignment, and status tracking tools.
• Payment collection via integrated Payment Gateways (Razorpay, Cashfree) and manual proof upload with approval workflows.
• Auto-generated invoices and payment confirmation communications.
• Branding, configuration, reporting, and related features as described on the Website or order form.
• We may modify, add, or discontinue features with reasonable notice where practicable. Beta or experimental features are provided "as is" without warranty.

4. Account Registration and Security

• Organisation Admins are responsible for inviting Users, assigning roles, and configuring access controls.
• You are responsible for all activity under your Account and for safeguarding login credentials.
• You must notify us immediately at hello@legalack.com of any unauthorised access or security breach.
• We may suspend access if we reasonably suspect fraud, abuse, or violation of these Terms.

5. Subscription Plans and Fees

Access to certain features requires a paid Subscription as published on the Website or agreed in writing. Fees are quoted in Indian Rupees (INR) unless otherwise stated and are exclusive of applicable taxes including GST, which shall be borne by the Subscriber.

Subscription limits (such as number of account managers or client companies) apply per the selected plan. Exceeding limits may require plan upgrade or additional fees.

We may change pricing for renewal periods with at least thirty (30) days' notice. Continued use after the effective date constitutes acceptance of revised pricing.

6. Payment Terms

7. Free Trials and Demos

We may offer free trials or demo access at our discretion. Trial access may be limited in features, duration, or data retention. We may convert or terminate trials without liability. Trial data may be deleted upon expiry unless a paid Subscription is activated.

8. Acceptable Use Policy

You agree not to:

• Violate any applicable law, regulation, or professional code of conduct.
• Upload unlawful, defamatory, infringing, or malicious content or malware.
• Attempt unauthorised access, penetration testing without consent, or interference with the Platform.
• Reverse engineer, decompile, or copy the Platform except as permitted by law.
• Resell, sublicense, or white-label the Services without written consent.
• Use the Services to send spam, phishing, or unsolicited communications in violation of law.
• Process personal data without lawful authority, adequate notices, or consents.
• Misrepresent identity or affiliation when using payment or document features.
• We may investigate violations and cooperate with law enforcement. Material breaches may result in immediate suspension or termination.

9. Client Data and Firm Responsibilities

• Firms retain ownership of Client Data. SkillCrunch receives a limited licence to host, process, and display Client Data solely to provide the Services.
• Firms are responsible for accuracy, legality, and retention of Client Data; backup of critical records; and compliance with ICAI, ICSI, MCA, RBI, SEBI, and other applicable professional and regulatory obligations.
• Firms must obtain all necessary consents and provide privacy notices to clients whose data is processed on the Platform.
• SkillCrunch is not responsible for compliance advice, filing outcomes, or professional judgments made by Firms or their staff.

10. Intellectual Property

SkillCrunch and its licensors own all rights, title, and interest in the Platform, Website, software, trademarks, logos, documentation, and underlying technology, including LegalAck branding. No rights are granted except as expressly set out in these Terms.

You may not use our trademarks without prior written consent. Feedback you provide may be used by us without restriction or compensation.

11. Confidentiality

Each party shall protect the other's confidential information with reasonable care and use it only for purposes of this Agreement. Confidentiality obligations survive termination for three (3) years, except trade secrets and personal data which survive as long as required by law.

12. Privacy and Data Protection

Our collection and use of personal data is described in the Privacy Policy at https://legalack.com/privacy-policy, incorporated by reference. Firms agree to comply with the DPDP Act, IT Act, SPDI Rules, and other applicable data protection laws when using the Platform.

13. Third-Party Services

The Platform integrates third-party services including Payment Gateways, email providers, and cloud infrastructure. Your use of third-party services is subject to their terms. We are not liable for third-party acts or omissions beyond our reasonable control.

14. Service Availability

We strive for high availability but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, upgrades, and force majeure events may cause downtime. Unless otherwise agreed in a separate SLA, the Services are provided on a commercially reasonable efforts basis.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, PRODUCE SPECIFIC COMPLIANCE OR REGULATORY OUTCOMES, OR THAT DATA WILL BE ERROR-FREE. YOU USE THE SERVICES AT YOUR OWN RISK.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

• SKILLCRUNCH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.
• SKILLCRUNCH'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO SKILLCRUNCH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) INR 50,000 (FIFTY THOUSAND RUPEES).
• THE ABOVE LIMITATIONS APPLY TO ALL CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
• Nothing in these Terms limits liability that cannot be limited under applicable law, including fraud or wilful misconduct.

17. Indemnification

You agree to indemnify, defend, and hold harmless SkillCrunch, its directors, officers, employees, and agents from any claims, damages, losses, penalties, costs, and expenses (including reasonable legal fees) arising from:

• Your or your Users' use of the Services in violation of these Terms or applicable law.
• Client Data, including allegations of infringement, privacy violations, or unlawful processing.
• Disputes between your Firm and its clients, including payment, refund, or service disputes.
• Your tax, GST, or regulatory non-compliance.
• Misconfiguration of payment, email, or document workflows.

18. Term and Termination

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict of law principles.

Parties shall first attempt good-faith negotiation for thirty (30) days. Failing resolution, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually or in accordance with the Act. Seat and venue: Kopargaon, Maharashtra. Language: English.

Subject to arbitration, courts at Kopargaon, Maharashtra shall have exclusive jurisdiction for interim relief and enforcement.

20. Force Majeure

Neither party is liable for failure or delay due to events beyond reasonable control, including natural disasters, war, government actions, internet failures, strikes, or pandemics, provided prompt notice is given and reasonable efforts to resume performance are made.

21. Assignment

You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with merger, acquisition, or sale of assets with notice to you.

22. Notices

Notices to SkillCrunch: hello@legalack.com with copy to SkillCrunch Private Limited, 106 Main Road, Chandekasare, Kopargaon, Maharashtra, India - 423601. Notices to you: email to the Organisation Admin on record or in-app notification. Notices are deemed received when sent, unless bounce-back occurs.

23. Amendments

We may modify these Terms by posting updated terms on the Website and notifying Organisation Admins. Material changes take effect on the stated date. Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Services and terminate your Subscription.

24. Severability and Waiver

If any provision is held invalid, the remainder remains in effect. Failure to enforce a provision is not a waiver of future enforcement.

25. Entire Agreement

These Terms, the Privacy Policy, and any executed order form or SLA constitute the entire agreement and supersede prior understandings regarding the Services. In case of conflict, a signed order form prevails over these Terms for enterprise customers.

26. Contact and Grievance

SkillCrunch Private Limited CIN: U58200PN2024PTC229087 Registered Office: 106 Main Road, Chandekasare, Kopargaon, Maharashtra, India - 423601 Product: LegalAck Email: hello@legalack.com Grievance: hello@legalack.com Phone: +91 9657179282 Website: https://legalack.com